Support

When an app offers purchases, look for “Restore purchases” in its settings or purchase screen. Use the same Apple Account or Google Account you used to buy them. On Android, eligible purchases may restore automatically when the app reconnects to Google Play.

Consumable purchases usually cannot be restored. Purchases may not transfer between iPhone and Android. If something is missing, email us the app name and relevant order identifier. Do not send full payment details.

iPhone: Open Settings, tap your name, then Subscriptions. Choose the subscription and tap Cancel Subscription. Apple’s instructions.

Android: Open Google Play, tap your profile, then Payments & subscriptions → Subscriptions. Choose the subscription, tap Cancel subscription, and follow the prompts. Google’s instructions.

Deleting an app does not cancel a subscription. Cancel at least 24 hours before renewal to avoid another charge, subject to the store’s stated timing and regional rules.

For App Store purchases, start with Apple’s refund instructions. For Google Play purchases, follow Google’s refund guidance. Eligibility depends on the purchase and your location.

If you need help with a Google Play order or a purchase issue, email us. We can help where the store permits it.

Follow the data deletion instructions in our Privacy Policy. Email hello@ordermorehours.com with the app name and relevant account or device details. We respond within 30 days.

Data held only on your device can usually be removed through the app’s controls or by deleting the app and any backups you control. Deleting data does not cancel a subscription.

Close and reopen the app, check for an app update, and restart your device. If a feature needs the internet, check your connection. Make sure your device has some free storage.

If the problem continues, email us with the details above. Avoid reinstalling until you have backed up any important app content; reinstalling can remove data stored on your device.